Do you have a minimum order?

No, we don't!  Order what you need when you need it.

Do you accept Medicare/Medicaid and do you do insurance billing?

No we do not bill Medicare or Medicaid at this time. We also do not bill any insurance companies. If you would like to file claim then you will have to contact your insurance company, Medicare, or Medicaid to inquire as to the correct method of filing personally. For retail sales, we require upfront payment on all of our items. We will supply you with a complete invoice on company letterhead that you can include with your claim submission.

I am submitting my claim to my insurance company, what are the "codes" that they require?

The codes are the HCPCS (Healthcare Common Procedure Coding System). The codes requested for our three traction devices are:

• E0900 - 90/90 Positioner
• E0850 - Necktrac II
• E0860 - Trac-A-Cise

What is your return policy?

All merchandise returned must have prior approval. We have two types of returns:

Defective: We have several checks and balances to ensure that the products that are shipped out meet our high standards. We also understand that mistakes can happen. If you receive a product of ours that is defective, or you do not receive the correct item that you purchased, please contact us immediately so that we can remedy the situation. We want you to be pleased with your purchase and confident in placing an order. Contact us within 30 days of receipt and we will refund, exchange, or credit your account. Call us at 800-868-1999 to receive a return authorization number before shipping any products back to us.

Straight Return: Were you to decide after receiving one of our products that you do not want it and would like to return it, we accept returns on items within 30 days of the invoice date. Due to health regulations, returns for the 90/90 Pelvic Tilt Belts, Adjustable Head Cradles, VMG Knee Crescents, VMG Neck Bridges, VMG Wedges, Program Pillows, Geisha Back and Pelvic Tilter must be returned in the original, unused, unopened packaging. A restocking fee of $35.00 applies to all returns. Contact us prior to sending the item/items back for a return authorization number. Refunds/credit will be given minus shipping charges.

Please also understand that a return authorization number does not guarantee that exchange, credit, or refund will be given. Only upon inspection of returned items can approval be made. No returns are accepted on any custom made items.

Please see our Shipping and Returns page for more information.

I am a Healthcare Professional. Do you offer discounted pricing?

Yes, we do. We offer Healthcare Professionals discounted pricing on all of our items. Please contact us and we will be happy to send you our pricing information.

I am a Healthcare Professional and would like to order online, why doesn't my pricing reflect my discount?

As a Healthcare Professional we must "flag" your account from the back of the house as Professional Discount. Please follow the procedures on opening an account then email us and let us know that you just signed up. We need to gather some information to verify your status which includes your Federal Tax ID Number (please have it ready). After that, everytime you log-in to your account to order the Professional pricing will be displayed instead of the retail pricing.

Do you offer NET 30 accounts?

Yes we do-- to Healthcare Professionals only. Please contact us and we will send you a credit application. Once set up, you can even place your orders online. Just check the NET30 box when you are prompted to choose your payment choice. Please note that this payment option is for those accounts that are set up as a NET30 account. If you are not set up as a NET30 account and you choose it as your payment option, the order will not be processed.

I've read all the information you have about your products but I still have questions. Is there someone there that I can speak with that can help me?

Yes there is. We have a customer service team that has been thoroughly trained in all of the products that we sell. If they can't answer your questions, then the owners of the company Beverly Sweetman, P.T. and Wallace Lossing, C.O. are always available. Please email us at info@vmgmedical.net and we will respond as quickly as we can.

Do I need a doctor's prescription for any of the products that you sell?

Yes, we require a doctors prescription to purchase the 90/90 Positioner and the Necktrac II. Please fax your prescription to (540) 337-9618, attention: Order Prescription. Please include your phone number just in case we have any questions.