Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

International customers: please place your order via our toll-free number, 800-868-1999, or contact us via email at info@vmgmedical.net.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Additionally, shipping charges reflect the cost of insurance for your package.

Returns

All merchandise returned must have prior approval. We have two types of returns:

Defective Product: We have several checks and balances to ensure that the products that are shipped out meet our high standards. We also understand that mistakes can happen. If you receive a product of ours that is defective, or you do not receive the correct item that you purchased, please contact us immediately so that we can remedy the situation. We want you to be pleased with your purchase and confident in placing an order. Contact us within 30 days of receipt and we will refund, exchange, or credit your account. Call us at 800-868-1999 to receive a return authorization number before shipping any products back to us.

Straight Return: Were you to decide after receiving one of our products that you do not want it and would like to return it, we accept returns on items within 30 days of the invoice date. Due to health regulations, returns for the 90/90 Pelvic Tilt Belts, Adjustable Head Cradles, VMG Knee Crescents, VMG Neck Bridges, VMG Wedges, Program Pillows, Geisha Back and Pelvic Tilter must be returned in the original, unused, unopened packaging. A restocking fee of $35.00 applies to all returns. Contact us prior to sending the item/items back for a return authorization number. Refunds/credit will be given minus shipping charges.

Please also understand that a return authorization number does not guarantee that exchange, credit, or refund will be given. Only upon inspection of returned items can approval be made. No returns are accepted on any custom made items.

Clearance, closeout and final sale items may not be returned or exchanged.